Be 18 Privacy Policy — Your Data, Our Responsibility

When registering on the be 18 platform, your name, email address, mobile number, and date of birth are collected. National ID or passport information may be requested for identity verification, and is stored with complete security. Your payment method details (such as mobile banking number) are collected to facilitate financial transactions, however full card numbers are never stored. Your device type, browser information, IP address, and login time are automatically recorded while using the platform. This information is used solely to improve service quality, ensure security, and fulfill legal obligations.

Collected data is primarily used to manage your account, process transactions, and provide customer support. be 18 analyzes your usage patterns to further improve and personalize the platform experience. Data may be analyzed to detect and prevent suspicious activity in accordance with applicable laws. With your consent, be 18 may notify you of relevant offers or updates, and you may opt out of such communications at any time. Under no circumstances will your personal data be sold to advertisers or third parties.

Be 18 never transfers your personal data to third parties for commercial purposes. However, limited data may be shared with trusted payment gateway partners for payment processing, who adhere to the same privacy standards. be 18 may provide necessary information as a legal obligation upon receiving a valid directive from law enforcement or a court. Technology service providers for the platform (such as hosting or analytics) may access data only under contractual terms and within a limited scope. Before sharing data with any third party, be 18 ensures that the party maintains appropriate security standards.

Be 18 uses industry-standard SSL encryption and secure server infrastructure to protect your data. Sensitive information such as passwords is never stored directly — only in encrypted hash form. Platform security is maintained through regular security audits and vulnerability testing. In the event of unauthorized access or a data breach, be 18 will act swiftly and notify affected users where applicable. You are advised to use a strong password and keep your login credentials confidential to protect your own account.

Under applicable laws in Bangladesh, you have the right to view, correct, and request deletion of your own data. Contact our support team to receive a copy of your personal data stored at be 18, and we will respond within a reasonable timeframe. You may opt out of marketing communications at any time without affecting your account services. Upon requesting account closure, be 18 will delete your personal data within a specified period, except where required by legal obligations. You have the option to manage cookies and tracking technologies through your browser settings.

Be 18 retains your data only for as long as necessary to provide services or fulfill legal obligations. Data for active accounts is retained while the account remains open and may be kept for a specified period after closure for legal reasons. Records of financial transactions must be retained for a period determined by Bangladesh's financial regulations. After the specified retention period, data is securely deleted or anonymized. For detailed questions about data retention, contact our FAQ View page.

Be 18 reserves the right to update this privacy policy at any time and will notify users of significant changes wherever possible. Continued use of the platform after any changes constitutes your acceptance of the updated policy. If you have any questions or concerns about this policy, please contact our support team directly. Our Terms & Conditions and Responsible Gaming policy also serves as a complement to this privacy policy. We are always committed to managing your data with transparency and integrity.